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Running A Small Business In A Big Business World

Target. Costco. Wal-Mart. Huge corporations run by huge numbers of people. You run a five-man grocery store. How the hell are you supposed to compete? First of all, look around. There are hundreds of small businesses out there – despite the mega-stores – and many of them are doing well. They’re satisfying customers, employing competent, loyal people, and delivering a great product. Here’s how you can make your small business work and why small businesses play a vital role in…


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Is a customer telling you they were ripped off?

U.S. consumers can be confrontational. I make the most money! I’m going to sue you! We have the best deal! You got ripped off! The phrase “ripped off” – meaning essentially that you were scammed – is overused and applied inaccurately. Consumers can benefit from assessing their true experience with businesses to determine what their level of satisfaction should be. If one of your customers comes to you and says you scammed them, a.) make sure you did not and then…


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