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2013 July

Posts from July, 2013


Is a customer telling you they were ripped off?

U.S. consumers can be confrontational. I make the most money! I’m going to sue you! We have the best deal! You got ripped off! The phrase “ripped off” – meaning essentially that you were scammed – is overused and applied inaccurately. Consumers can benefit from assessing their true experience with businesses to determine what their level of satisfaction should be. If one of your customers comes to you and says you scammed them, a.) make sure you did not and then…


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